Contact Valco Consumer Products

RETURN POLICY

A prior authorization number is required on all shipments before they are returned. Returns must be requested within 90 days of your purchase date.

All returns are subject to a 15% restocking charge, must be shipped prepaid, and must be returned undamaged and in original condition. We are happy to accept returns; please note that merchandise is eligible for a full refund.

Merchandise must be in its original condition.

Merchandise cannot be obsolete, discontinued, or over a year old.

Any merchandise sold during promotions, will be returned at the purchased price, which may vary from the standard retail price.

Any merchandise marked final sale is not eligible for refunds, store credit, or exchange.

Gift card purchases are final sales, with no exceptions.

If an item appears damaged upon delivery, be sure to contact us immediately. We will require a photo or video to prove the condition of the item received.

Merchandise must be returned within 

Product Return Condition:

Defective items must be reported within three to five days after the item delivery date.

We reserve the right to refuse returns if it does not meet our product return conditions.

How to Return:

Please note that the customer will cover the return shipping cost. We recommend our customers use trusted shipping carriers like UPS, USPS, or FedEx with tracking; We cannot reimburse the return shipping fee.  If you do not send the package(s) back to us with tracking and we do not receive it back, no refund can be processed.

To start a return, you can use our "self-serve" option. 

1. Log in to your account by clicking on Account at the top right of the website (https://account.valcoconsumerproducts.com).
1. In the Email field, enter your email address and click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Return to the online store and enter the six-digit verification code.
2. Click the order that you want to return.
3. If your order has more than one item, select each item you want to return.
4. Select a return reason and add a note for the store.
5. Click Request Return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions. After the product is returned according to the terms of this policy, you receive a refund.

If you do not use the self-serve option and the return is within our return policy, upon your email request, you can send the return package back to the address we provided at the time of the request. Communication of this is REQUIRED. You may call or email us if you do not wish to request a return via self-serve. You must request the return within 90 days of the date of your purchase for the return to be processed.  Items returned to us without first requesting a return will not be accepted.

If you have questions about the refund process or would like to request a refund via email or phone, you can contact us directly at info@valcocp.com or (513) 874-6550 with your full name, the email you used to place the order, the order number, and the reason for the return. 

WHAT IF MY ITEM IS DAMAGED?

If you have received an item that is damaged or incorrect (our apologies in advance), don't hesitate to contact us at info@valcocp.com with your order information. We do request proof that the item is damaged (photo’s), only to limit the possibility of the consumer requesting free product, if their item is not actually damaged. We are more than happy to replace items damaged items upon speaking with our staff.

WHAT IF I RECEIVE AN INCORRECT ITEM?

In the unlikely circumstance that you have received an item you did not order, please email us at info@valcocp.com with a photo of the item you received so we can resolve this for you!

 

EXCHANGES

 

We do not offer exchanges. If you have received an item of the wrong color, style, or size, please contact us at info@valcocp.com for further instructions. We may accept an even exchange for the same product for a different variation. This must be REQUESTED and APPROVED by our staff. The original item must be returned for even exchanges within different variations for a single product. For all other exchanges, please return the item you have, and once the return is accepted, make a separate purchase for the new item. Customers will be liable for shipping cost.

REFUNDS

We will notify you once we've received and inspected your return and let you know if the refund was approved.  If approved, you'll be automatically refunded on your original payment method within ten business days.  Please remember that your bank or credit card company can take extra time to process and post the refund.

If more than 15 business days have passed since we approve your return, please contact us at info@valcocp.com.

TERMS OF SERVICE

 

OVERVIEW

This website is operated by VALCO CINCINNATI CONSUMER PRODUCTS, INC. Throughout the site, the terms “we”, “us” and “our” refer to VALCO CONSUMER PRODUCTS. VALCO CONSUMER PRODUCTS offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.